SEI Services Supplement for CMMI v1.2 (CMMI-SVC)

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	SEI SERVICES SUPPLEMENT FOR CMMI (CMMI-SVC) v1.3
Upcoming Classes SEI Intro to CMMI-DEV v1.3 Apr 3-5, 2012 Reston, VA Jun 5-7, 2012 Reston, VA SEI Services Supplement for CMMI v1.3 Jun 8, 2012 Reston, VA see all	Course Summary This one-day course provides an overview of the latest version of the SEI CMMI for Services (CMMI-SVC, v1.3) by building upon the student's existing knowledge of the CMMI (Capability Maturity Model Integration). *The three-day* SEI Introduction to CMMI for Development v1.3 introduces fundamental CMMI concepts not covered in this Services Supplement, and is a strict pre-requisite for this class. The Services Supplement is delivered only by authorized instructors affiliated with the the SEI (Software Engineering Institute) or an SEI Partner organization. Class Materials CMMI for Services: Guidelines for Superior Service, Second Edition. (Anticipated availability: Spring 2011. Prior to that, students will instead receive a nicely bound copy of the official CMMI for Services, Version 1.3 SEI Technical Report [CMU/SEI-2010-TR-034]) Student notebook of all SEI training slides and exercises Upon successful completion, an official SEI certificate (needed to serve on most CMMI-SVC appraisal teams) Only when we teach it: An SEI-honored instructor A fabulous and upbeat learning environment Our engaging and proprietary bonus slides CMMI-SVC v1.3 Wall Chart CMMI-SVC v1.3 Reference Card Free membership in our unique alumni club, CMMI Rocks!, including the ability to post follow-up questions after class on our Forum and attend alumni-only Events Who Should Attend Process group members and others involved in CMMI-SVC process improvement initiatives Candidate CMMI-SVC appraisal team members Anyone else interested in learning about the SEI CMMI for Services. What You'll Learn By the end of the course, you should be able to: Understand how the CMMI for Services can help a service delivery organization improve its processes Describe the service-specific elements of CMMI-SVC v1.3 Know where to find information in the model, whether you're involved in a process improvement initiative or on an appraisal team.				Agenda As in the SEI Introduction to CMMI for Development course, we use our own bonus slides to add a unique perspective to the standard SEI CMMI training material. Introduction CMMI-SVC Overview CMMI-SVC Specific Content Service Delivery (SD), Service System Transition (SST) Lunch CMMI-SVC Specific Content (cont'd) Incident Resolution and Prevention (IRP), Capacity and Availability Management (CAM), Service Continuity (SCON), Strategic Service Management (STSM) Course Summary
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