SEI Services Supplement for CMMI v1.2 (CMMI-SVC)

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	SEI SERVICES SUPPLEMENT FOR CMMI (CMMI-SVC) v1.2
Upcoming Classes SEI Introduction to CMMI Sept 14-16, 2010 Reston, VA Oct. 26-28, 2010 Reston, VA see all SEI Services Supplement for CMMI Sept 17, 2010 Reston, VA see all	Course Summary This one-day course provides an overview of the newly released SEI CMMI for Services (CMMI-SVC, v1.2) by building upon the student's existing knowledge of the CMMI (Capability Maturity Model Integration). The three-day SEI Introduction to CMMI introduces fundamental CMMI concepts not covered in this Services Supplement, and is a strict pre-requisite for this class. The Services Supplement is delivered only by authorized instructors affiliated with the the SEI (Software Engineering Institute) or an SEI Partner organization. Class Materials Addison-Wesley hardcover CMMI for Services: Guidelines for Superior Service. Student notebook of SEI CMMI training slides and exercises Upon successful completion, an official SEI certificate (needed to serve on most CMMI-SVC appraisal teams) Only when we teach it: Our proprietary bonus slides, optional lunchtime jam session, CMMI-SVC wall chart, CMMI-SVC reference card Who Should Attend Process group members and others involved in CMMI-SVC process improvement initiatives Candidate CMMI-SVC appraisal team members Anyone else interested in learning about the SEI CMMI for Services. What You'll Learn By the end of the course, you should be able to: Understand how the CMMI for Services can help a service delivery organization improve its processes Describe the service-specific elements of CMMI-SVC v1.2 Know where to find information in the model, whether you're involved in a process improvement initiative or on an appraisal team.				Agenda As in the SEI Introduction to CMMI course, we use our own bonus slides to add a unique perspective to the standard SEI CMMI training material. Our optional lunchtime jam session gives students an extra forum for asking questions. Introduction CMMI-SVC Overview CMMI-SVC Specific Content Service Delivery (SD), Service System Transition (SST) CMMI Q&A optional lunchtime jam session CMMI-SVC Specific Content (cont'd) Incident Resolution and Prevention (IRP), Capacity and Availability Management (CAM), Service Continuity (SCON), Strategic Service Management (STSM) Course Summary
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