Introduction to CMMI® for SERVICES (CMMI-SVC) V1.3

The official CMMI® Institute certified course, packed with our special bonuses
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Why Take This Course

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This three-day class will provide you with a basic understanding of the CMMI® for Services (CMMI-SVC) V1.3 -- a framework used worldwide for the establishment and management of services. The focus is on the content of the model -- i.e., what's inside of the CMMI.


This is the de facto standard way of learning the CMMI, and is only available through in-person, instructor-led training.

Please realize that CMMI V1.3 is being phased out. (Its replacement, CMMI V2.0, has been available since March 2018.) Official CMMI V1.3 appraisals and training will no longer be available after September 2020.

Who Should Attend

If your organization is not already involved in a CMMI V1.3-based improvement initiative, we strongly recommend you take CMMI V2.0 classes rather than V1.3.

This class should be attended by:

  • Anyone heavily involved in CMMI-SVC V1.3-based improvement

  • Candidate CMMI-SVC V1.3 appraisal team members

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What You'll Learn

By the end of the course, you should be able to:

  • Understand basic process improvement principles

  • Interpret CMMI-SVC V1.3, to serve effectively on an appraisal or process improvement team

  • Describe different ways to implement the CMMI

  • Know what it takes to be Maturity Level 2, 3, and beyond.

  • Discuss each of the 24 process areas in the model 

  • Describe the components of the CMMI and how they work together

  • Know where to find information in the book

  • Know how to get started!

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  • Our cool proprietary slides and exercises

  • Fun prizes and giveaways - maybe a flying monkey!

  • CMMI-SVC Wall Chart

  • CMMI-SVC Reference Card

  • 40-page Quick Reference Guide to CMMI-SVC,

  • Our special presentations:

    • The ABC's of CMMI Appraisals

    • Why Project Managers Hate the CMMI &  What to Do About It

    • What Doesn't Kill You Makes You Stronger: My Top 10 Process Improvement Lessons Learned

PLUS - Only When We Teach It


Course outline

Although the agenda below is typical, please realize that our presentation materials and exercises evolve over time.

Day One

Class Kick-off: Wake Up!


1.1 Introductions & Expectations


Exercise: Brainstorm Your Organization's Problems

1.2 Process Excellence & CMMI-SVC

1.3 Defining, Establishing, & Delivering Service

  • Service Delivery (SD)

  • Requirements Management (REQM)

  • Work Planning (WP)

  • Service System Development (SSD)


Game Show: CMMI Quiz Show!

1.4 Monitoring & Controlling Service & Work Products

  • Capacity & Availability Management (CAM)

  • Work Monitoring & Control (WMC)

  • Configuration Management (CM)

Questions & Wrap-up

Day Two


  • One-Word Feedback

  • Questions?

Exercise: Map Your Organization's Problems to the CMMI

2.1 Institutionalization

  • Generic Goals and Practices (GGs / GPs)

Exercise: Apply GPs to a Common Household Task

2-2 Ensuring Service Mission Success

  • Incident Resolution & Prevention (IRP)

  • Risk Management (RSKM)

  • Service Continuity (SCON)

  • Service System Transition (SST)

Exercise: Construct an "Elevator Speech" for an Assigned Process Area

2.3 Make Work Explicit & Measurable

  • Measurement & Analysis (MA)

2.4 Create a Culture to Sustain Excellence

  • Process & Product Quality Assurance (PPQA)

  • Organizational Process Definition (OPD)

  • Integrated Work Management (IWM)

  • Organizational Training (OT)

  • Organizational Process Focus (OPF)

Questions & Wrap-up

Homework: 20-minute Reading Assignment

Day Three


  • Upcoming Events

  • Questions?

Exercise: Map Your Organization's Problems to the CMMI (Revisited)

3.1 Managing Decisions, Suppliers, & Standard Services

  • Decision Analysis & Resolution (DAR)

  • Supplier Agreement Management (SAM)

  • Strategic Service Management (STSM)

Exercise: Evaluate a Real-Life Scenario From a CMMI-SVC Perspective

3.2 Make Work Explicit and Measurable (revisited)

  • Summary of the High Maturity Process Areas (Organizational Process Performance [OPP], Quantitative Work Management [QWM], Casual Analysis and Resolution [CAR], Organizational Performance Management [OPM])

3.3 Representations & Appraisals

Special Presentation: The ABCs of Appraisals

Exercise: Work Horror Stories

3.4 CMMI Implementation Methods

Game Show: CMMI Spin-Off!!

3.5 What's Next?

Graduation Ceremony

Musical Send-off!!

Enrollment options

You come to us.

Or we come to you.

Public classes

Sorry but we no longer offer this class at our training center in Reston VA (near DC).

Private classes

Got 5 or more students?

We'll come to you!

Prices start at:

$9700 + $379 per student

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