Services Supplement For CMMI®

The official CMMI® Institute certified course, packed with our special bonuses
CMMI-SVC Book Cover

Why Take This Course

This one-day class builds upon your existing knowledge of the CMMI® for Development (CMMI-DEV) V1.3, to provide you with a basic understanding of the CMMI® for Services (CMMI-SVC) v1.3 -- a framework used worldwide for the establishment and management of services. The focus is on what's unique to the CMMI for Services.

 

The Introduction to CMMI-DEV V1.3 class is a strict pre-requisite.

 

This class is only available through in-person, instructor-led training by a CMMI Institute Partner organization.

Please realize that CMMI V1.3 is being phased out. (Its replacement, CMMI V2.0, has been available since March 2018.) Official CMMI V1.3 appraisals and training will no longer be available after September 2020.

Who Should Attend

If your organization is not already involved in a CMMI V1.3-based improvement initiative, we strongly recommend you take CMMI V2.0 classes rather than V1.3.

This class should be attended by anyone who has had Intro to CMMI-DEV V1.3 and may be:

  • Heavily involved in CMMI-SVC V1.3-based improvement

  • A candidate CMMI-SVC V1.3 appraisal team member

What You'll Learn

By the end of the course, you should be able to:​

  • Interpret CMMI-SVC V1.3, to serve effectively on an appraisal or process improvement team

  • Know what it takes to be CMMI-SVC Maturity Level 2, 3, and beyond.

  • Discuss each of the seven process areas unique to the CMMI for Services:

    • Capacity and Availability Management (CAM)

    • Incident Resolution and Prevention (IRP)

    • Service Continuity (SCON)

    • Service Delivery (SD)

    • Service System Development (SSD)

    • Service System Transition (SST)

    • Strategic Service Management (STSM)

What You'll WALK AWAY WITH

  • Our cool proprietary slides and exercises

  • Fun prizes and giveaways - maybe a flying monkey!

  • CMMI-SVC Wall Chart

  • CMMI-SVC Reference Card

  • Our unique learning environment full of music, game shows, humor, and more!!!

PLUS - Only When We Teach It

Course outline

Although the agenda below is typical, please realize that our presentation materials and exercises evolve over time.

Day One

Class Kick-off : Wake Up!

 

1. Introduction

2. CMMI for Services Overview
 

3. CMMI Content Unique to CMMI-SVC:

  • Service Delivery (SD)

  • Service System Development (SSD)

  • Capacity and Availability Management (CAM)

  • Incident Resolution and Prevention (IRP)

Game Show: CMMI-SVC Quiz Show!

  • Service Continuity (SCON)

  • Service System Transition (SST)

  • Strategic Service Management (STSM)

 

Exercise: Evaluate a Real-Life Scenario From a CMMI-SVC Perspective

4. Summary

Graduation Ceremony

Enrollment options

You come to us.

Or we come to you.

Private classes

Got 5 or more students?

We'll come to you!

Prices start at:

$3700 + $199 per student

Public classes

Sorry but we no longer offer this class at our training center in Reston VA (near DC).

Contact

Bill Smith

CEO | CMMI Instructor​

Cell: 571.232.0146

bill@cmmitraining.com

Leading Edge Process Consultants LLC

11160-C1 South Lakes Drive, #166

Reston, VA 20191

Fax: 866.264.2664

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Website designed and built by Bill.

Class registration by Amplify Software.

CMMI Institute Partner

© 2019 by Leading Edge Process Consultants LLC.