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Building Service ExcellencE

The official CMMI® Institute certified course, packed with our special bonuses

Why Take This Course


This one-day class builds upon your existing knowledge of CMMI V2 to provide you with a basic understanding of the CMMI Services (CMMI-SVC) view of the model.


The Foundations of Capability class is a strict pre-requisite. (It's where you get that "existing knowledge" mentioned above.)


This course is currently only available from us through live, virtual instructor-led training using Zoom.


(CMMI V1.3 fans: The V2 rough equivalent of the three-day Introduction to CMMI V1.3 is the two-day Foundations of Capability followed by the appropriate one-day Building Excellence course [Development or Services].) 

Who Should Attend

This class should be attended by anyone who has had Foundations of Capability and may be:

  • Heavily involved in CMMI-SVC V2-based improvement

  • A candidate CMMI-SVC V2 appraisal team member

  • Interested in becoming a Certified CMMI Associate or Certified CMMI Professional, and would like to know more about CMMI-SVC for the exam.

  • Simply interested in learning about CMMI Services V2.


What You'll Learn

By the end of the course, you should be able to:​

  • Interpret CMMI-SVC V2, to serve effectively on an appraisal or process improvement team

  • Know what it takes to be CMMI-SVC Maturity Level 2, 3, and beyond.

  • Discuss each of the Practice Areas unique to CMMI Services V2:​

    • Service Delivery Management (SDM)

    • Strategic Service Management (STSM)

    • Continuity (CONT)

    • Incident Resolution and Prevention (IRP)



  • Online Model Viewer access for 30 days (for students not already provided access through Foundations of Capability or Building Development Excellence)

  • Online access to all standard CMMI Institute slides and exercises

  • Official CMMI Institute certification (upon completion)

PLUS - Only When We Teach It

We provide you with the following exclusive content with every one of our courses:

Course outline

Our CMMI V2 courses are composed of occasional lectures combined with lots of exercises to make sure you understand the model. To receive credit for the class, you need to actively participate throughout the entire course without missing any class time.

Here's a high-level class outline, subject to occasional change based upon revisions to the model and improvements to our class.

Day One

1. Introduction

2. Improving Service Performance

3. CMMI-SVC and Context-Specific Views

  • Service Delivery Management (SDM)

  • Strategic Service Management (STSM)

  • Incident Resolution and Prevention (IRP)

  • Continuity (CONT)

4. Service Delivery Approaches

5. Planning & Managing Services

6. Managing Business Resilience

7. Sustaining Habit & Persistence


8.  Analyzing Performance

9. Next Steps

Graduation Ceremony

Enrollment options

Public classes

We offer this class regularly via Zoom.

Or we come to you.

Private classes

Got 5 or more students? Book a private class!

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